IT Support is an essential part of any modern organisation, but it’s not just about reacting to situations when things go wrong: it’s about being proactive and pre-empting a potential problem before it impacts on your business.
Managed Service Solutions Options
MyPortal is an extension to Lanway’s web site designed to provide the customer with access to information about their account, their systems and their services with Lanway. As a valued customer you can manage many aspects of your relationship with Lanway using My Portal, such as view and log support incidents, view statuses of your contracts and check callouts.
Each customer has a designated primary contact. The primary contact has a login ID and password to access their customer area in MyPortal, from where they have access to all sections of MyPortal. As primary contact you can also enable access to sections of MyPortal to other members of your team, relevant to their relationship with Lanway, such as enabling access to Support or Orders.
On Site Maintenance and Warranty Fix
At Lanway we don’t just sell you a box and walk away if you encounter a problem. We offer expert advice to ensure you get the correct equipment to meet your organisation’s needs so you do not spend money unnecessarily. Hardware cover is included within your Lanway Managed Services contract.
Additional Desktop & Client Device Services
Service includes delivery to desktop, asset tracking & tagging, IT asset recycling, desktop/notebook repairs, in warranty repair services, on-site maintenance services, removal and recycling of packaging, extended warranty service and insurance services.
Our Network Support service provides proactive support and monitoring of your entire network infrastructure, full ITIL based service desk function 24/7 and experienced qualified infrastructure engineer on-site.
Remote Server Monitoring
Remote server monitoring means that the first time a customer knows that there is a problem, is when an engineer turns up to site to fix/repair it!
Active Support Section
Active Support provides either a fully or partially outsourced IT service desk and on site support at all levels for all infrastructure, storage, networking, operating systems and major applications. Active support can also be branded as a company’s own IT department or can be used to compliment an internal IT function.
Active3 is a brand new service from Lanway which offers organisations a failsafe for any IT issue that cannot be solved internally. This new support product is aimed at enhancing and adding ability to any organisation that has an effective internal IT support function. Active3 offers full network and system monitoring with the benefit of daily reporting and a choice of support and response to suit your needs.